Overview
In order to access the Sensaria Scotts Valley SonicWALL VPN, you must download and install the SonicWALL Mobile Connect (two words) app from your platform's app store:
A. SonicWALL Mobile Connect (Microsoft Store) (Windows)
B. SonicWALL Mobile Connect (Apple Mac Store) (iMac or Macbook only)
C. SonicWALL Mobile Connect (Apple App Store) (iPhone or iPad only)
D. SonicWALL Mobile Connect (Google Play) (Android)
Additionally you must download the Duo Mobile App to your mobile phone to receive One-Time Passwords for connecting to the VPN. (Duo SMS to your cell phone number is not supported).
You must have a Duo.com account configured and the Duo Mobile App installed on your phone. When you attempt to sign into SonicWALL Mobile Connect VPN, you should receive a push notification to the Duo Mobile App. Click OK in the Duo Mobile App and the login should succeed.
- If you do not have Duo Mobile App set up, you will receive an "Invalid Username/Password" error message.
- If you need to setup Duo Mobile App, you can search your email for an invite from Duo from when you set up your @sensaria.com Microsoft365 email account. If you don't have this account, you'll need to be sent an invite to Duo from Matt Mayer or Gary Laub.
GOTCHA: Password resets are not enabled on SonicWALL, so if your password is expired or you are having issues signing in and you have the Duo Mobile app installed and working, please sign into your account at https://rds.baylab.net/RDWeb, which will prompt you to change your password if it is expired, and also allow you to confirm your credentials are working.
Additional Duo on SonicWALL notes:
- Your username must end with @sensaria.com. In most cases this is already the case
- Only the Duo Mobile App for iOS & Android is supported for automatically sending out an approval when you attempt to sign in.
- You must be registered with Duo Mobile to receive the push approval message. Invites to Duo Mobile do not go out automatically for new users in Duo by default. Search your email for an invite to Duo, or reach out to Sensaria IT if you can't find the invite email.
SonicWALL VPN Remote Access Connection Tutorials
Below are instructions for connecting to the Scotts Valley VPN using SonicWALL Mobile Connect:
Connecting to SonicWALL "Mobile Connect" VPN for Windows 10+
(also available on MacOS, iOS and Android)
QUICK START STEP A: Install the “SonicWALL Mobile Connect” VPN Client for Windows:
1. Click the Start Menu in the lower-left corner of the screen and type ‘Store’ to search for the Store App
2. Click the Store link in the search results to launch the Windows Store App
3. Search for SonicWALL Mobile Connect (Mobile Connect is two words) in the search field in the top right
4. Click Get or Install to install the App
QUICK START STEP B: Create a new VPN Profile and Connect:
1. Click the Network (or Wireless Network) icon in your system tray in the bottom right of your computer, 2. Click Network Settings, then VPN, then Add a VPN Connection
3. Choose "SonicWALL Mobile Connect VPN" as the VPN Provider
4. Fill out the Connection Name as "Sensaria Scotts Valley VPN" and the Server Name as https://vpn-sv.bayphoto.com:443 and click Save
5. Click on the connection name you just created and click Connect
6. Enter your username in format: sensaria.com/youremail@sensaria.com
E.G. sensaria.com/nate@sensaria.com
7. Enter your email password and click Connect
8. Click OK in your Duo Mobile App on your phone within 60 seconds to approve the login
9. Verify the VPN Connection shows status "Connected"
DETAILED INSTRUCTIONS: Create a new VPN Profile and Connect to SonicWALL Mobile Connect:
0. Install SonicWALL Mobile Connect by following the instructions above for QUICK START STEP A.
1. Launch SonicWALL Mobile Connect, and then click on Connection or Manage to open VPN Settings:
2. If you get a message alerting you that the Settings app will be launched, click OK:
3. Click Add VPN to add a new VPN Profile:
4. GOTCHA: Make sure you click the drop-down menu for VPN Provider and change the option from "Windows Built-In" to "SonicWALL Mobile Connect", and then fill out the fields as described below for Connection Name, Server Name, Username, and Password.
Note: Username and Password may be greyed out or you may be unable to fill them out in the Add a VPN Connection page. If this is the case, Save the VPN Connection without entering your username and password, and click Connect - you will then be prompted to enter your username and password to connect:
Connection details:
Connection name: Sensaria Scotts Valley VPN (or whatever name you'd prefer)
Server name or address: https://vpn-sv.bayphoto.com:443
Username: sensaria.com/<your email address>
GOTCHA: Do not forget the forward slash "/" between sensaria.com and your email address in the username field
E.G. sensaria.com/nate@sensaria.com
Password: <your password>
VPN connection Domain (if field exists): sensaria.com (this is case sensitive)
5. Click Save to Save your Connection Profile
6. Click Connect on the profile you just created:
7. Open the Duo Mobile App on your mobile phone and tap the green OK prompt to approve the login
GOTCHA: You must click the OK button in the Duo Mobile App within 60 seconds of clicking Connect, otherwise you must Connect again
8. Verify you are connected by confirming that the word “Connected” appears in the top right of the SonicWALL Mobile Connect application window or "Connected" appears under the VPN Profile name in the Windows Settings > Network & Internet > VPN section:
3. If the connection fails, try rebooting your computer. This will fix most issues with Mobile Connect
4. If you get a "corrupted" error when installing Mobile Connect, try SonicWALL NetExtender (link at bottom of this page)
TROUBLESHOOTING:
- If the connection fails or hangs, reboot your computer. Most issues with Mobile Connect are due to network services getting stuck, and rebooting usually fixes these problems.
- If rebooting doesn't fix the problem, make sure that the VPN Provider field is set to SonicWALL Mobile Connect in your VPN Profile. If it is not, you'll need to create a new VPN Profile and set the provider to "SonicWALL Mobile Connect".
- If you get an "invalid username or password" message, you may not be enrolled in Duo or you missed the Duo Mobile App approval dialog. Connect again and open your Duo Mobile App on your phone to make sure you are signed into the Duo Mobile App, and to ensure you see the green OK notification when it comes in.
- If you get a "password has expired" message, see below for resetting your password via the RDS server.
- GOTCHA: Password resets are not supported on MFA SonicWALL, so if your password is expired or you are having issues signing in and you have the Duo Mobile app installed and working, please sign into your account at https://rds.baylab.net/RDWeb, which will prompt you to change your password if it is expired, and also allow you to confirm your credentials are working.
- If you don't have Duo Mobile installed/configured on your phone (say in an emergency your phone was replaced), you can force Duo to send you an SMS passcode to a phone number associated to your account, by entering your password into SonicWALL as password,sms which should send you a SMS code (if you have a phone registered with Duo).
NOTE: SMS is only a work-around for cases where Duo Mobile does not work, and should only be used in an emergency. If you cannot get Duo Mobile to work, please reach out to Sensaria IT before attempting this SMS method
E.G. enter your password as mypassword123,sms
Then you should receive your code as a SMS message instead of via a Duo Mobile App push notification. Once you receive the code, re-enter your password as password,code E.G. if your received a code of 654321 and your password is mypassword123, you'd attempt logging in again (once you've received the SMS code) as mypassword123,654321
NOTE: SMS is only a work-around for cases where Duo Mobile App does not work, and should only be used in an emergency. If you cannot get Duo Mobile to work, please reach out to Sensaria IT before attempting this SMS method
ADDENDUM: If you have been directed by Sensaria IT to install and use NetExtender instead of Mobile Connect, please click here: https://human.zendesk.com/knowledge/editor/01J3DPE1GNQYH00TR988W89HHX/en-us?brand_id=1877896
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