Installing Human-ISM Remote Screen Connect for OS X

1. Open a web browser and enter the following URL:

utilities.human-ism.com/sc.pkg

(If you were given a more specific URL to download, use that instead)

For Example:

2. Double-click on the downloaded .pkg file.  Depending on the security settings on the machine, you may receive a message from the OS X Gatekeeper stating that the file "could not be opened because it is from an unidentified developer." 

 

To continue installation, open Finder.  Navigate to the location of the downloaded .pkg file, and then press Ctrl+Click to open the context menu.  Select "Open," and you should see a similar warning with an option to open the file. 

 

For more information on bypassing Gatekeeper, see Apple's documentation.

3. Follow the wizard to complete the installation of the Human-ISM Remote Screen Connect access client.

You can also install the .pkg via the terminal:

sudo installer -pkg "sc.pkg" -target /

4. If the client has installed successfully, you should see the Human-ISM Remote Screen Connect icon in the Status Menu in the upper-right corner of the screen.

You will then be prompted with a window detailing instructions for allowing ScreenConnect to access the computer. You will need to open System Preferences and have your Macbook admin credentials available:

For macOS 13+ (Ventura)

• Open System Settings by clicking on the Apple icon at the top left of your screen or the Gears Icon from the Dock
• Scroll down to Privacy and Security and select it  
  
• You may need to click on the Privacy tab on the top right:
  
• You may need to click the Lock icon in the lower left and input your admin password to unlock the settings
  Scroll down in Privacy and Security and choose Accessibility
   
• If ConnectWise Control Client is not on the list, click the + icon.
  
• Enter the admin account and password when prompted. 
• Browse to the ConnectWise application. Programs are usually found in your Applications folder. However, the "ConnectWiseControl Client." is usually found in your Downloads folder.
• Select the application and click 'OK.' The application will now be listed. Make sure it is toggled on next to the "ConnectWiseControl Client." like the image below.
  
• Hit the back arrow in Accessibility, scroll down to Screen Recording, and add "ConnectWiseControl Client." Make sure it's toggled on:
  
• You may need to also allow Full Disk Access:
  
• You should now be able to launch the ConnectWise application.